Shipping & Returns

Shipping and Returns

 

     

    SHIPPING METHOD

     

    • All packages are shipped via USPS or UPS with tracking unless otherwise noted. You will be able to select standard shipping at checkout or upgrade to an expedited method.
    • Orders are typically shipped within 5-7 Business Days. For date sensitive orders, please contact us for options. 
    • Please note that USPS and UPS Do Not Guarantee delivery times except for express / air options where it is noted. We can not refund shipping fees if delivery takes longer unless it was a guaranteed method as noted.
    • *** Please note that some oversize items, acrylic and wood will have additional shipping fees beyond what is shown for expedited methods due to the complex nature of pricing those services.  

     

       

      RETURNS

       

      • We do not accept returns on custom products. However, if there is a mistake with personalization please let us know and we are happy to fix it for you.
      • All returns must be approved by Sticky Wall Vinyl prior to return and be accompanied by an RMA (Return Merchandise Authorization) number clearly marked on the package being returned. 
      • Please inspect your package immediately upon receipt. Any damage must be reported within 24hrs of delivery or we can not replace / refund. Package must be opened carefully, cutting all tape and free of rips and tears. We can not be responsible for damage that occurs because the package is forced open. 
      • For complete return policy information, please see Terms & Conditions.